Return & Refund Policy

At our store, every product is made especially for you once your order is placed. Our collection includes fine art prints, tote bags, mugs, apparel, and other lifestyle products that are printed on demand to reduce waste and support more sustainable production.

Because each item is custom-made, we are unable to accept returns or exchanges for:

  • Change of mind
  • Incorrect size, colour, or product selection made by the customer
  • Personal preference after purchase
  • Orders placed with an incorrect shipping address provided by the customer

We encourage you to carefully review product descriptions, sizing information, colours, and shipping details before completing your purchase. If you have any questions, we're always happy to help before you order.

Damaged, Defective or Incorrect Items

We take great care to ensure every order meets our quality standards. If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • A brief description of the problem
  • Clear photographs of the product showing the issue
  • Photographs of the packaging and shipping label, where applicable

Once your claim has been reviewed and approved, we will arrange a replacement or provide a full refund at no additional cost to you.

Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate the shipment with our production and shipping partners and work towards an appropriate resolution.

Cancellations

As production begins shortly after an order is placed, cancellations or order changes may only be possible if production has not yet started. Please contact us as soon as possible if you need to request a change. While we will do our best to assist, cancellations cannot be guaranteed once production has commenced.

Colour & Print Variations

Please note that slight differences in colour, brightness, or print placement may occur due to:

  • Individual monitor and mobile screen settings
  • Printing processes
  • Fabric texture or material type

These minor variations are considered normal and are not regarded as manufacturing defects.

Return Conditions

Where a return has been approved, items must:

  • Be unused and unwashed (where applicable)
  • Remain in their original condition
  • Include original packaging where reasonably possible

Returns sent without prior approval may not be accepted.

Shipping

We are not responsible for shipping delays caused by postal services, customs processing, severe weather, or other circumstances outside our control.

Need Assistance?

Customer satisfaction is important to us. If you have any questions before or after placing your order, please don't hesitate to get in touch. We're always happy to help you choose the right artwork or product and ensure you have the best possible shopping experience.